Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5619020
Complaint Overview
Complaint ID: 5619020
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Kentucky
ZIP Code: 40207
Date Received: 2022-05-28T12:00:00-05:00
Date Sent to Company: 2022-05-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was searching for a portable AC unit online using XXXX XXXX options popped up I chose a company called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX when I made the charge using PayPal I press the button for the amount and the charge came out to a different company the XXXX XXXX XXXX XXXX I immediately knew something was wrong with that so I contacted PayPal and filed a complaint about to charge within 20 minutes PayPal did their investigation and said that the purchase was in line with my searches and it was an authorized purchase to check my receipt I don't know how they came to this conclusion because I have no receipt after I made the purchase the company disappeared all I saw was that foundation I mentioned before and I can not get in contact with him at all and I have no receipt for no product I don't know how PayPal come came to their conclusions of the product information they said they say the charge went to a an email address. XXXX so they know that the charge went to this email address instead of i the company and there investigation was flawed or fraudulent because I can find no information on the purchase and they say that it was authorized and if I purchased from this company first and the charge came back to another family this foundation and some God knows where country I think they're investigation which was completed in about 15 minutes or must have been a complete fraud
Frequently Asked Questions
What is Complaint #5619020 about?
Complaint #5619020 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-05-28T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.