Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5618973
Complaint Overview
Complaint ID: 5618973
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Washington
ZIP Code: 98229
Date Received: 2022-05-31T12:00:00-05:00
Date Sent to Company: 2022-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX i noticed money missing from my account and i notified Cash app immediately. There were numerous random amounts. They investigated and originally declined the payments and sent them back to my bank account which is closed due to same problem. Cash app informed me the payments they will refund are for XXXX on XX/XX/200 on XX/XX/XXXX, and XXXX on XX/XX/XXXX. All with notes stating " to XXXX at XXXX '' after informing cash app they're are stil XXXX other cash payments by different users that have still not been put into the dispute, they have disregarded my requests. After 3 weeks i was able to speak to a call rep which informed me the XXXX refunds will infact credit to my cash app account since my bank rejected the refund as it is closed. Again I have been going back and forth with cash app explaining this. Now today I am told by cash app rep that my bank declined it. Which in fact they did not. I confirmed with my bank that these XXXX transactions were paid to cash app in XXXX. No refunds have even been rejected as cash app originally stated the refunds were sent and were not. Somehow now they put in their computer it was bank who declined it orginally which it wasnt. I asked for documentation showing this. As i provided them with documentation these amounts were paid and unauthorized by me through my account For over 30 days i get no response in regards to all payments made to this person 's that all have notes of " jXXXX XXXX XXXX ''. They have failed to include all these transactions in my dispute. And now failed to refund stating it was bank error. Bank confirmed payment but cash app states otherwise. Documentation included. I am refused to speak to disputes or to a supervisor and have been hung up on 3 times.
Frequently Asked Questions
What is Complaint #5618973 about?
Complaint #5618973 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-05-31T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.