Checking or savings account -- Managing an account -- Complaint #5618847
Complaint Overview
Complaint ID: 5618847
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Texas
ZIP Code: 77479
Date Received: 2022-05-28T12:00:00-05:00
Date Sent to Company: 2022-05-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a business checking account last month with a promo code at a Truist branch. The promo code is XXXX. I was supposed to receive a {$200.00} promo bonus after completing the requirements of the promo. The requirements were to make a {$1500.00} deposit within 30 days of account opening. So I made a {$1500.00} deposit within the 30 days of account opening. Per the terms of the promo, I was supposed to receive the {$200.00} bonus within 30 days of completing the requirements. I called multiple times before the 30 days were up and multiple times after the 30 days were up and I keep getting the same response that I completed the requirements of the promo and that I'll receive my bonus in 30 days. Every time I call, they keep saying 30 days. I was already supposed to receive the bonus because 30 days have passed after I completed the requirements and I still haven't received my {$200.00} bonus as per the terms of the promo. Please get these people to credit me my {$200.00} bonus already.
Frequently Asked Questions
What is Complaint #5618847 about?
Complaint #5618847 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-28T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.