Checking or savings account -- Managing an account -- Complaint #5618315
Complaint Overview
Complaint ID: 5618315
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Georgia
ZIP Code: 30093
Date Received: 2022-05-27T12:00:00-05:00
Date Sent to Company: 2022-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I placed an order from XXXX for a wig. The wig was needed for a vacation. Once I received the wig, days before vacation, I realized the wig was false advertised. The wig length was inconsistent, the wig itself was thinning and the lace was not HD as shown in the advertisement. I contacted the seller about this issue and they refused to take the wig back & refused to issue a refund. Therefore I decided to reach out to my bank Wells Fargo to file a claim to dispute this charge. The charge was refunded on XX/XX/2022 & the issue seemed resolved. However, on XX/XX/2022 Wells Fargo reversed this charge due to lack of documentation. I understood so I sent the documentations on XX/XX/XXXX. I called to reassure they had received the documentation & they said no. I resent the exact same documents on XX/XX/XXXX, XXXX, & XXXX to XXXX. I called back two days after each time I sent the documents & was told we have no documentation under your claim. I decided to give Wells Fargo Branch a visit, so they could fax it. The documentation was successfully faxed by associate XXXX XXXX and I was guaranteed theyd receive it. As of today, XX/XX/2022 Wells Fargo has confirmed the documentation still has not been received. Ive lost hope & I am furious with the lack of knowledge and help Wells Fargo has done. Please help!
Frequently Asked Questions
What is Complaint #5618315 about?
Complaint #5618315 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.