Mortgage -- Struggling to pay mortgage -- Complaint #5616414
Complaint Overview
Complaint ID: 5616414
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Florida
ZIP Code: 32746
Date Received: 2022-05-27T12:00:00-05:00
Date Sent to Company: 2022-06-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have contacted XXXX Bank CEO XXXX XXXX several times to save our home. I have asked to work out a deal to purchase the house from the bank because I bought this home from someone and it is a nightmare for my XXXX XXXX XXXX mom and my XXXX grandkids. XXXX is referred back to Wells Fargo and Wells Fargo is saying that XXXX Bank is the owner the loan. All I want to know is what they will take for the house is needs a lot of work and the roof repaired.
Frequently Asked Questions
What is Complaint #5616414 about?
Complaint #5616414 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-05-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.