Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5616345
Complaint Overview
Complaint ID: 5616345
Company: Paypal Holdings, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 98117
Date Received: 2022-05-27T12:00:00-05:00
Date Sent to Company: 2022-05-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used my XXXX credit card through PayPal. I took up a dispute with PayPal and they closed the case and denied it so I can not reopen it. I was charged {$77.00} for a scam website offering XXXX shoes for sale. The website claimed to be selling XXXX brand shoes, it was called XXXX but when you hit complete payment it turned into a company with all XXXX lettering for the payment source. You can no longer find the website online. I did not receive my package as well, so I know now it was definitely a scam. My package said it arrived on XXXX through XXXX XXXX. Also this company XXXX XXXX XXXX XXXX won't respond to my emails. The emails won't go through which another source they are a company committing fraud. PayPal has been completely unhelpful to give me a refund.
Frequently Asked Questions
What is Complaint #5616345 about?
Complaint #5616345 was filed against Paypal Holdings, INC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-05-27T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.