Student loan -- Dealing with your lender or servicer -- Complaint #5613931
Complaint Overview
Complaint ID: 5613931
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: South Carolina
ZIP Code: 29732
Date Received: 2022-05-30T12:00:00-05:00
Date Sent to Company: 2022-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Dear CFPB, I have been paying on my student loan for over 7 years. My balance does not go down it in fact continues to escalate higher. I have asked on an occasion for a full audit of my account and never received it. Last year my account balance was approximately {$47000.00}. Today, I looked online at my balance and it is now at {$49000.00}. At the this rate there is no way I will ever see this balance going down. The interest rate is approximately 6.25 % pretty high for paying back a student loan. I am paying approximately {$340.00} per month and have paid higher amounts. Having paid over {$28000.00} on a loan that had a did not have a balance higher than {$40000.00} and as of 2022 to still have a balance of {$49000.00} shows that this will never be paid as nothing is going to the principal. I do not receive paper statments which I have asked for on numerous occasions and sometimes I receive them but most times I don't. I'm completed frustrated with this process. I am a XXXX XXXX who had hoped to be clear of this debt by now but at this rate it will never happen. Regards, XXXX XXXX
Frequently Asked Questions
What is Complaint #5613931 about?
Complaint #5613931 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-05-30T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.