Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #5610609
Complaint Overview
Complaint ID: 5610609
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Florida
ZIP Code: XXXXX
Date Received: 2022-05-28T12:00:00-05:00
Date Sent to Company: 2022-05-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Venmo I had money sent from my cousin never using it before. Tried to set up my account it's easy and can be done quick it says. I never got to open an account they froze it told me to verify my identity. since I can't, It stays frozen. Until I get my new ID which I am in the process of trying to get. I can't access anything and my cousin can't get her money back. They refused to return it. Told me there is nothing I can do. First time ever using this and they are holding the money hostage. They had me talk to the manager and just kept ignoring my questions and saying irrelevant information. I think they are running a scam. I want my money or a refund to the person who sent it. This has to be illegal. I was never a customer never used the app or venmo and have a frozen account was never Informed I had to verify my identity either. I just read tons of complaints about this company and never will use it again. They scam people after freezing their accounts for 180 days then keep their money. Something needs to be done about this.
Frequently Asked Questions
What is Complaint #5610609 about?
Complaint #5610609 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-05-28T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.