Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5606139
Complaint Overview
Complaint ID: 5606139
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Illinois
ZIP Code: 60014
Date Received: 2022-05-26T12:00:00-05:00
Date Sent to Company: 2022-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a Coinbase XXXX card in the mail today but I never applied or requested one. I don't have any cryptocurrency and didn't even know what Coinbase was. An account must have been created fraudulently in my name. I called the cust. service # on the information provided with the card but the automated system will not connect me with a live agent because the phone # I'm calling from does not match a Coinbase account. I also submitted a support form on their website and received an email advising they can not help me because my email address does not match a Coinbase account. I also submitted a request using XXXX to their XXXX account @ XXXX, but have not received a response. I had my wallet stolen a few months ago and placed a fraud alert with the credit bureaus. I'm concerned this may be an ID theft attempt. I pulled my credit reports today and did not see any suspicious activity.
Frequently Asked Questions
What is Complaint #5606139 about?
Complaint #5606139 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-05-26T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.