Vehicle loan or lease -- Incorrect information on your report -- Complaint #5593032
Complaint Overview
Complaint ID: 5593032
Company: PNC Bank N.A.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Illinois
ZIP Code: 622XX
Date Received: 2022-05-23T12:00:00-05:00
Date Sent to Company: 2022-05-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I took out an auto loan that was originally with XXXX compass 7 years ago. This was an auto-draft directly from my bank account the entire loan. My loan was then taken over by PNC Bank as the company took over XXXX. On the final loan payment PNC Bank decided to remove my auto-draft and did not contact me regarding this at all. They then reported my last loan payment as a missed payment on my credit report. I called their support and after it took them awhile to research, they told me the auto draft was stopped by PNC Bank because the last payment must be paid manually. They never tried informing me of this matter once. I paid it immediately over the phone on XXXX XXXX 2022, the same day I got notification on my credit report. I have never missed any payments on any line of credit in my life and this caused my credit score to drop from the 800 's to the 720 's. I am extremely unhappy with their service and makes no sense why they would believe that I would just not pay my last payment on the loan with 7 years of payment history.
Frequently Asked Questions
What is Complaint #5593032 about?
Complaint #5593032 was filed against PNC Bank N.A. regarding Vehicle loan or lease specifically about Incorrect information on your report. It was received by the CFPB on 2022-05-23T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.