Vehicle loan or lease -- Incorrect information on your report -- Complaint #5591109
Complaint Overview
Complaint ID: 5591109
Company: Nissan Motor Acceptance Company LLC
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: New Jersey
ZIP Code: 07751
Date Received: 2022-05-21T12:00:00-05:00
Date Sent to Company: 2022-05-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX, I entered into a two year lease agreement with XXXX to lease a XXXX XXXX XXXX. My lease was schedule to expire on XX/XX/XXXX. I called XXXX in XXXX and asked to extend my lease term for a few months because my father was in the hospital and I was unable to locate a replacement vehicle. XXXX agreed to extend the term of my lease. During my conversation with the representative I was never told that during the renewal term XXXX would stop collecting my monthly lease payment from my auto payment account on file. For two years I paid my lease on time every month through the auto payment option on the XXXX website. I was never late and never missed a payment. On XX/XX/XXXX, I received a notification from the credit bureaus that XXXX reported my XXXX payment as late to the credit bureaus. I called XXXX right away and found out that I was reported because XXXX did not auto bill my payment. I told them that I was never informed about this policy and I did not receive any notification prior to the credit marking. XXXX declined to remove the credit marking. This is a false and deceptive practice by XXXX to potentially trick customers into paying late fees, or this is an oversight in their business practice policy. XXXX failed to provide the proper notices. This is the only negative credit marking on my credit history in the past four years and it has lowered by credit score by XXXX points, which resulted in a car loan and mortgage loan denial. XXXX also failed to report my on time payments to the credit bureaus on XX/XX/XXXX and XXXX, XXXX, XXXX, and XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #5591109 about?
Complaint #5591109 was filed against Nissan Motor Acceptance Company LLC regarding Vehicle loan or lease specifically about Incorrect information on your report. It was received by the CFPB on 2022-05-21T12:00:00-05:00.
How did Nissan Motor Acceptance Company LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Nissan Motor Acceptance Company LLC?
Yes, visit the Nissan Motor Acceptance Company LLC company profile at readthecomplaint.com/company/nissan-motor-acceptance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.