Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5590540
Complaint Overview
Complaint ID: 5590540
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 32164
Date Received: 2022-05-21T12:00:00-05:00
Date Sent to Company: 2022-05-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX my Wells Fargo checking and savings account were hacked and XXXX XXXX filed the complaints immediately with my local branchAUTHORIZED transfers were made. One was a XXXX transfer from my savings account for {$480.00} and I never sent XXXX from Savings and only used XXXX a few times in 13 years and never for more than {$250.00}. The same hackers wired {$4500.00} from my checking account and I never ever have wired money from my account to anyone, ever. In fact I wire commissions from my account and I always have had to go to a WFC banker. I filed a complaint within 15 minutes with XXXX XXXX at the town center branch in XXXX XXXX, Fl. .Wells Fargo has denied both claims for the unauthorized XXXX transfer and the unauthorized wire transfer. I am XXXX yrs old retired on a small income and really need your help
Frequently Asked Questions
What is Complaint #5590540 about?
Complaint #5590540 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-05-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.