Credit reporting, credit repair services, or other personal consumer reports -- Improper use of your report -- Complaint #5588865
Complaint Overview
Complaint ID: 5588865
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Credit inquiries on your report that you don't recognize
State: Alabama
ZIP Code: 36301
Date Received: 2022-05-22T12:00:00-05:00
Date Sent to Company: 2022-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I spoke with, Supervisor XXXX, XXXX, XXXX, and XXXX from XXXX I received an alert on, XX/XX/2022, that XXXX XXXX had pulled my credit without my consent and an order had been placed totaling {$210.00}. I then contacted Equifax and the other credit union disputing the credit pull and I alerted XXXX the same. I informed, XXXX that I never placed an Order # XXXX that was placed on XX/XX/2022, for the XXXX items for {$210.00} and didn't give then permission to pull my credit and reminded them that I have a fraud alert on my credit report, and they were supposed to have called me before placing any orders whatsoever which they didn't follow nor contacted me before pulling my credit report without my permission. I've also faxed # XXXX and XXXX to XXXX as I was asked to by supervisor XXXX my Identity theft letter. They agreed that I should have been contacted before pulling my credit report and that they have recording of me alerting them and that I wasn't contacted but refused to move the inquiry. XXXX tells me to contact Equifax which I've done and Eqifax tells me to contact them. These people are playing with my livelihood and don't care who its hurting. Equifax told me that XXXX XXXX XXXX factual record on my file and XXXX XXXX XXXX stated that wasn't true and no one there ever spoke with anyone from Equifax. attachment is with this complaint from Equifax dispute letter and my Identity theft letter.
Frequently Asked Questions
What is Complaint #5588865 about?
Complaint #5588865 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Improper use of your report. It was received by the CFPB on 2022-05-22T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.