Checking or savings account -- Managing an account -- Complaint #5585106
Complaint Overview
Complaint ID: 5585106
Company: Finco Services INC DBA Current
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Tennessee
ZIP Code: 371XX
Date Received: 2022-05-20T12:00:00-05:00
Date Sent to Company: 2022-05-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Tuesday, XX/XX/XXXX " Current '' Bank froze my account with {$500.00} in it. They sent an email asking for me to send a picture of my ID and myself - as well as a recent cellphone or electric bill and then asked me to go in-depth with transactions on my account- all of which were made by me and none of which I disputed or ever tried to consider fraud. After providing the info requested the SAME day and not having any kind of follow up from Current, it is now XX/XX/XXXX and my account is still locked. First, I do not like the invasion of privacy from an " online '' bank into my financials or why I spend it as if they are a court of law. Second, I have requested more than once for them to review the information submitted so I can access my funds and be done with their bank. I have had an account with them since XXXX of XXXX and used them sparingly for the simple reason that I do not trust a bank without a brick and mortar location and this is why. I usually used them as a last resort or if I had someone who needed to send me money " easily ''.
Frequently Asked Questions
What is Complaint #5585106 about?
Complaint #5585106 was filed against Finco Services INC DBA Current regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-20T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.