Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #5585086
Complaint Overview
Complaint ID: 5585086
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Unexpected or other fees
State: Virginia
ZIP Code: 236XX
Date Received: 2022-05-20T12:00:00-05:00
Date Sent to Company: 2022-05-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I sent an international wire transfer of {$9900.00} USD from XXXX to my Wells Fargo account in America. The first 3 digits of the account number were missing in the initial transmission so the funds ( {$9800.00} ) inadvertently went into another Wells Fargo customers account, even though the name and account number did not match. On XX/XX/2022, my remittance bank ( XXXX ) submitted an amendment to correct the account number. And then on XX/XX/2022, the remittance bank submitted a recall of the funds. I went to Wells Fargo on XX/XX/2022 and a complaint was submitted through banker A. Banker A said she can not directly call the customer who had my funds, but her bank manager could. I went to Wells Fargo 2-3 days later, either on XX/XX/XXXX or XXXX, 2022 and was told by the bank manager he can not take any action or do anything to assist me. The same day I visited the bank manager, the incorrect recipient transferred the funds into another account. I suspect communication took place between the bank manager and the incorrect recipient without any follow-up or without my knowledge. The funds were untouched for over a month until I visited the branch manager. I visited another Wells Fargo Branch location on XX/XX/XXXX, where Banker C followed up on the recall. However, since the recall was submitted on XX/XX/2022, Wells Fargo has made the required amount of attempts to the incorrect recipient and closed my case.
Frequently Asked Questions
What is Complaint #5585086 about?
Complaint #5585086 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2022-05-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.