Checking or savings account -- Managing an account -- Complaint #5578462
Complaint Overview
Complaint ID: 5578462
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Florida
ZIP Code: 32208
Date Received: 2022-05-18T12:00:00-05:00
Date Sent to Company: 2022-06-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Wells Fargo , Inc. As a member of this financial institute of at least 40+ years that I would be looking for such treatment of service. Contact via tele call to your firm on XX/XX/2022 ( XXXX ) of the existing monthly charges of {$10.00} based on a specific criteria has to be met. Your Associate indeed professional and pleasant with me regarding the new criteria. Of course, he and all other associates are limited on the provisions when handling such an inquiry of : Why {$10.00} service charge? I was appalled and shock with the noted requirements of this checking account your firm will not embrace a member who is of a XXXX XXXX such as me but to your young adult community. Realizing my income is now limited with a specific monthly income of my social security benefits and retirement benefits it has been challenging to maintain. My history will reflect the movement of Social Security benefits because of undue cost with your firm. I remain with the firm with my monthly funds from a private firm. XXXX XXXX, I expected a level of understanding and compassionate service for myself and the XXXX XXXX from your company, I am quite disappointed. I would certainly hope your team will return to the board room and regroup on the needs of a large and dependable market of XXXX XXXX that will provide consistent deposits and business in assuring us we can continue to look to your firm for assistance in existing thus so far.
Frequently Asked Questions
What is Complaint #5578462 about?
Complaint #5578462 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-05-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.