Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5578184
Complaint Overview
Complaint ID: 5578184
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Florida
ZIP Code: 333XX
Date Received: 2022-05-18T12:00:00-05:00
Date Sent to Company: 2022-05-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XX/XX/2022 -- My renter XXXX XXXX sent me rent like he has done every month via cashapp -- for quite a substantial time. I logged into my $ XXXX cash app account and attempted to transfer the money to my newest account, since I was previously locked out of my old account due to my phone being stolen. I have done this same process for multiple months -- with absolutely no issue. My renter sends XXXX every month -- this month after a XXXX transaction posted to XXXX -- - {$430.00} was remaining in my account under $ XXXX. When I attempted to log into the account and send to my newest account -- Cash App signaled a " Suspecious Activity has been detected, your account has been locked for further review by a Cash App Support Member. '' So I opened a ticket requesting assistance -- as my monies to pay my rent are now locked down -- and the answer I get from Cash App for over 5 days now is : " '' Keeping your Cash App secure is our main priority, which means we have a variety of security measures in place to protect your account. Our security process reviews multiple data points in real-time to determine whether we can grant access to another account or balance. If anything appears out of the ordinary, we will not be able to grant access. I'm unable to manually override this decision or provide additional details, and no further action can be taken at this time. Thank you for contacting us! In the meantime, feel free to reply here if any other questions or concerns come up. I want to make sure we get everything taken care of. Regards, Cash App Support '' '' Meanwhile -- I have called and spoken on the phone with them twice -- I have verified my identity and verified any and all information on the account. Including All mailing addresses 's ever associated on the account -- The Bank Account attached to the Cash App profile -- Transactions - dates, times, amounts. And they refuse to provide me any assistance, or help me get my monies. I have now been served with an eviction notice because of this situation. I NEED HELP PLEASE!
Frequently Asked Questions
What is Complaint #5578184 about?
Complaint #5578184 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-05-18T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.