Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5573787
Complaint Overview
Complaint ID: 5573787
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Delaware
ZIP Code: 19711
Date Received: 2022-05-17T12:00:00-05:00
Date Sent to Company: 2022-05-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was approved for COVID forebearance in XX/XX/XXXX. Despite the COVID forbearance program being extended into XXXX, XXXX is using the IBR recertification process to kick people like me out of the program and charge excessive fees. There is no where on the XXXX site to request remittance to the program. XXXX only allows borrowers to view messages sent from the company up to 2 years ago so all of the messages related to my COVID forbearance blocked to me. My income after expenses is XXXX per the most recent tax year. XXXX acknowledged receipt of my IBR certification and choose to continue increasing the amounts for Interest and Late Fees despite the XXXX relief forebearance. They have capitalized the interest several times over the past XXXX years inflating my balance by several XXXX dollars. Row Labels Sum of Fees Sum of Interest ADJUSTMENT XXXX XXXX CAPITALIZED XXXX XXXX XXXX LATE FEE XXXX XXXX PAYMENT XXXX XXXX Grand Total XXXX XXXX Their customer service agents pretend that COVID forbearance does not exist. They have increased the aggressiveness of their collections as well harassing family members. As a result of the continued delinquency report, my credit score has plummeted over XXXX points forcing other creditors to reduce my available credit further adding more stress. XXXX continued harassment has caused a measurable negative impact on my mental health which I have documented with my family doctor. My wife is immunocompromised who is now unable to work after the COVID pandemic significantly reducing my income.
Frequently Asked Questions
What is Complaint #5573787 about?
Complaint #5573787 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-05-17T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.