Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #5571654
Complaint Overview
Complaint ID: 5571654
Company: Chime Financial INC
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 933XX
Date Received: 2022-05-17T12:00:00-05:00
Date Sent to Company: 2022-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid {$710.00} usd to a person that sent me an empty box. Box was received XX/XX/2022 I made the purchase on XX/XX/2022. It was for a XXXX XXXX XXXX XXXX XXXX was a standard sized XXXX. Well when the box arrived I noticed it was empty. I then started to examine the box to see if maybe something happened along the way. Upon further investigation I noticed that the box was small, I then put another record to the box that arrived to find out it was impossible to be able to fit a vinyl record inside of a white large flat rate usps box. I provided exchange between me and the buyer, I provided photos of the box with the mailing label stickered on from the post office. I then provided photos of the box with other exactly same sized XXXX XXXX showing proof it would have been impossible to fit that in. My bank keeps denying me a refund. Always close my dispute within a day or two not doing the full XXXX investigation to properly solve this issue. Ive had different managers tell me not to worry once they view the evidence Ill be able to get a refund. I again got denied today. I thought my bank was supposed to protect me and they have not. Ive been a customer over fives years with them with no other complaints or disputes filed on my part. I just want my money back and extra as well for the stress this has caused me. The feeling of not being protected, the feeling of stress dealing with your bank is crazy.
Frequently Asked Questions
What is Complaint #5571654 about?
Complaint #5571654 was filed against Chime Financial INC regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-05-17T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.