Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #5571652
Complaint Overview
Complaint ID: 5571652
Company: Truist Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: Oregon
ZIP Code: 972XX
Date Received: 2022-05-17T12:00:00-05:00
Date Sent to Company: 2022-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid my auto loan off early in XXXX of this year in full to close my auto loan and they continued to debt my bank account via autopayment the following month. The overpayment took over 25 days to receive from them via check. My XXXX Balance/Account closed or paid in full letter was sent signed and dated XX/XX/XXXX and my closed Paid IN FULL Promissory Note, Disclosure, and Security Agreement from them was dated XX/XX/XXXX. The issue is my loan was paid off early, then they debited my bank account to overpay, took 25 days for reimbursement, Paid in Full dates do not match and now they are tried debiting my bank account two months later after my account has been closed and paid off! Now they have deleted payment history on their website, reopened my account and even debited my bank account without my permission AFTER MY ACCOUNT WAS PAID OFF AND CLOSED TWO MONTHS PRIOR! I have requested a written explanation in accordance to 15 U.S. Code 1692g - Validation of debts and have not received anything in writing. They have also deleted my payment history from their website by deleting my last payments and even the reimbursement of when they kept debiting my bank account even after it was paid off ... creating an overpayment for over a month. Do not TRUST THIS COMPANY!
Frequently Asked Questions
What is Complaint #5571652 about?
Complaint #5571652 was filed against Truist Financial Corporation regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2022-05-17T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.