Student loan -- Dealing with your lender or servicer -- Complaint #5567139
Complaint Overview
Complaint ID: 5567139
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Oregon
ZIP Code: 97404
Date Received: 2022-05-16T12:00:00-05:00
Date Sent to Company: 2022-05-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/22, XXXX XXXX XXXX XXXX sent a payoff check to Firstmark Services for {$9300.00}. On XX/XX/22, the check was paid and endorsed by Firstmark Services. On XX/XX/22, I emailed Firstmark Services to ask about the status of the check. On XX/XX/22, they responded and told me that the check was not yet received and I should send documentation. On XX/XX/22, I emailed and uploaded a copy of the check, as well as verification that the check was cashed on XX/XX/22. On XX/XX/22, Firstmark Services told me that the check was returned for XXXX. I responded with an email that stated again when they cashed the check and that I would be filing a complaint if they did not figure this out. Finally, last night I emailed and stated I would be filing a complaint this morning. They responded and said again that the check is XXXX and returned. I submitted a letter from my issuing institution that states that the check was never returned and that the issuing institution conducted an audit on their ledgers and confirmed they were balanced. My husband and I called Firstmark Services to try one last time to get this straightened out, and the best answer we received was that they would investigate it with their processing team. This has been very frustrating and we have been fighting with them since XX/XX/22. We have offered proof again and again that they cashed the check and did not apply the funds to my loan.
Frequently Asked Questions
What is Complaint #5567139 about?
Complaint #5567139 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-05-16T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.