Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5562542
Complaint Overview
Complaint ID: 5562542
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
ZIP Code: XXXXX
Date Received: 2022-05-14T12:00:00-05:00
Date Sent to Company: 2022-05-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir/Ma'am, My account on Paypal was put on permanently limited and can no longer use it anymore. I am very sad because this is my new account open just in 4 days ago. And I made transaction on my online business. The payment successfully transmitted on my Paypal account. But after all Paypal sent an email decided to put on permanently limited my account without disclosing any reason why. I believe that it was a mistake to put on permanent limitations my account. I am using my Paypal account for my online business last XX/XX/2022 under Paypal account XXXX has stucked funds in it that I have to withdrawn asap for my y emergency purposes. I am hoping that I will get back my account and lifted my limitations to be able to transact business again with Paypal. For identity verification, I attached my valid ID and screenshot of my account on Paypal for your reference. Thank you and God bless Regards XXXX
Frequently Asked Questions
What is Complaint #5562542 about?
Complaint #5562542 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-05-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.