Credit card or prepaid card -- Fees or interest -- Complaint #5561471
Complaint Overview
Complaint ID: 5561471
Company: Avant Holding Company, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Ohio
ZIP Code: 436XX
Date Received: 2022-05-14T12:00:00-05:00
Date Sent to Company: 2022-05-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a credit card with Avant ( last four numbers of the card were XXXX ). I always made monthly payments, electronically, through XXXX XXXX XXXX. For some mysterious reasons, even when I scheduled payments BEFORE the due date, Avant always marked them as late payments, and charged me a fee. I contacted Avant numerous times. They had no explanation. They would then take 2-3 weeks to credit the account. I contacted them several times about this. They had no explanation as to why this was. I got frustrated, and closed the account after 90 days. They still charged me an annual fee. On Saturday XX/XX/2022 at XXXX XXXX I spoke with an Avant rep named XXXX XXXX about refunding the annual fee - since I'd only had the card such a short time, and since their customer service was so poor ( and perhaps dishonest ). She said that it was impossible to refund the annual fee or the amount of the annual fee. She was trying to tell me, a bank can't refund a fee. She offered NO explanation as to why Avant could not do that. T The simple fact is, she was lying to me. Avant engages in dishonest practices, overcharges customers for fees, then lies about it.
Frequently Asked Questions
What is Complaint #5561471 about?
Complaint #5561471 was filed against Avant Holding Company, INC. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-05-14T12:00:00-05:00.
How did Avant Holding Company, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Avant Holding Company, INC.?
Yes, visit the Avant Holding Company, INC. company profile at readthecomplaint.com/company/avant-holding-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.