Credit reporting, credit repair services, or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #5561436
Complaint Overview
Complaint ID: 5561436
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Problem getting your free annual credit report
State: Texas
ZIP Code: 76006
Date Received: 2022-05-14T12:00:00-05:00
Date Sent to Company: 2022-05-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Unable to get my free Equifax annual credit report online as promised on XXXX XXXX. An error message claims Equifax is unable to verify my identity but no such error occurred with the other reporting agencies. As a result I now have to wait 6 weeks for my ordered annual credit report over the phone or by mail. When I clicked on the link to check my Equifax credit report, a page stating that the system was not available and takes me to a page that states Status404 - not found the origin server did not find a current representation for the target resource or is not willing to disclose that one exists. After it says, " report already received '' and I have not received my free annual credit report from Equifax. This is not the first time, which tells me they don't care nor have intentions on solving this issue. It would not let me back in the site. I have gone to Equifax website, but you must purchase a product in order to speak with a human person. The links connected with the Fair Credit Reporting Act for their site are not active, there is no phone number to resolve issue. You can't even order a credit report without signing up for a monthly subscription.
Frequently Asked Questions
What is Complaint #5561436 about?
Complaint #5561436 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2022-05-14T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.