Debt collection -- Attempts to collect debt not owed -- Complaint #5559839
Complaint Overview
Complaint ID: 5559839
Company: Paypal Holdings, INC
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Texas
ZIP Code: 78245
Date Received: 2022-05-13T12:00:00-05:00
Date Sent to Company: 2022-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received an email from PayPal saying I owed {$960.00} which they needed to take out of my account for cryptocurrency. I do not have a PayPal account that I have used in the last year or so and I did not purchase any XXXX account. When I tried calling the number they became abusive and wanted to log into my computer and get my personal information to stop the payment. I contacted XXXX and PayPal because the email came from XXXX and PayPal. They have both been made aware of this.
Frequently Asked Questions
What is Complaint #5559839 about?
Complaint #5559839 was filed against Paypal Holdings, INC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-05-13T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.