Credit card or prepaid card -- Fees or interest -- Complaint #5555088
Complaint Overview
Complaint ID: 5555088
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: California
ZIP Code: 92203
Date Received: 2022-05-12T12:00:00-05:00
Date Sent to Company: 2022-05-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was unaware when XXXX was transferred to comenity bank due to a bankruptcy that happened. The issue is I made a payment in XX/XX/2022 for a total of {$500.00} to pay off the account. Thinking that I paid the debt off from XXXX, comenity bank put interest that accrued on the account for {$4.00} plus a late fee that they apparently do not know how to explain to me or what amount my late fee is going to be. Comenity stated that they do now know what type of interest or late fee is going to be compounded or appear on the account. I find this absurd since they picked up my debt from XXXX. It seems as though they want to keep me in debt with their company. They are doing this with malicious intent. I did not receive any letters stating that XXXX was going through a bankruptcy and commenity bank was going to pick up their accounts. Another issue is that when I logged into my account with XXXX, it would automatically log into my account. Now that comenity bank has my accocunt they do not know how I can login. Since my account was paperless I do not have access to my account numbers.
Frequently Asked Questions
What is Complaint #5555088 about?
Complaint #5555088 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-05-12T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.