Credit card or prepaid card -- Getting a credit card -- Complaint #5554180
Complaint Overview
Complaint ID: 5554180
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: New York
ZIP Code: 11361
Date Received: 2022-05-12T12:00:00-05:00
Date Sent to Company: 2022-05-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter by mail from XXXX XXXX yesterday which was dated XX/XX/2022 stating that an application was received for a credit card account # XXXX, After careful review, the credit card account was unapproved, it was denied due to too many inquiries or applications for credit. I immediately called XXXX XXXX to report identity theft. On XX/XX/2022, I was checking my checking account where I noticed a small amount of {$0.00} was deposited and withdrawn by Capital One the following day. I also received a voice message from XXXX by phone from Capital One stating, that an application was open and that I had to contact them back regarding the open account. The voice message was inaudible and so quick that I had trouble deciphering which phone number to respond back to. On XX/XX/2022 my ex called me asking if I ever opened a credit card line with XXXX XXXX on XX/XX/2022 which, I replied I never opened one. I started calling XXXX XXXX, Capital One and XXXX credit fraud dept. to report that someone was using my identity to open up multiple credit card lines.
Frequently Asked Questions
What is Complaint #5554180 about?
Complaint #5554180 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-05-12T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.