Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5548218
Complaint Overview
Complaint ID: 5548218
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: California
ZIP Code: 94582
Date Received: 2022-05-05T12:00:00-05:00
Date Sent to Company: 2022-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I logged in to my Coinbase account, then went to take a shower when getting out and looking at the phone Coinbase site I noticed that someone tried to make a transaction I immediately called because their was no transaction and they still can't find it but have sold my crypto to pay XXXX for a transaction that they said didn't go through and have sold XXXX of my crypto but I still have nothing to show for it, they said the account have been compromised but say it's my fault, by not resolving the issue.
Frequently Asked Questions
What is Complaint #5548218 about?
Complaint #5548218 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-05-05T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.