Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5541078
Complaint Overview
Complaint ID: 5541078
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 91792
Date Received: 2022-05-04T12:00:00-05:00
Date Sent to Company: 2022-05-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/22, I made a mobile purchase using my Wells Fargo checking account/debit card to pay Front Gate Tickets for a single pair of tickets for a total charge of {$130.00}. On XX/XX/22, I discovered that I was overcharged by {$170.00}, which made my total charge {$310.00}. Immediately after discovering this discrepancy, I tried contacting both the Front Gate Tickets and Wells Fargo Claims Department with no resolution : 1. I had difficulty reaching anybody at Front Gate Tickets. Upon further research, I discovered that Front Gate Tickets has a low rating ( XXXX stars ) on XXXX XXXX XXXX with XXXX complaints against them for similar cases of being overcharged. ( See : XXXX XXXX XXXXXXXX ) 2. I contacted Wells Fargo to file a claim against the Front Gate Tickets for the amount of the overcharge of {$170.00} ( Claim # : XXXX initiated on XX/XX/22 ). They promised a resolution within 10 business days. 3. On XX/XX/22, I received a provisional credit of {$170.00} since they were still investigating the claim. 4. As of today, XX/XX/22. I've tried contacting them multiple times since XX/XX/22 to follow up with the case, with no updates or promise to close the claim in my favor.
Frequently Asked Questions
What is Complaint #5541078 about?
Complaint #5541078 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-05-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.