Mortgage -- Trouble during payment process -- Complaint #5530137
Complaint Overview
Complaint ID: 5530137
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Missouri
ZIP Code: 65301
Date Received: 2022-05-02T12:00:00-05:00
Date Sent to Company: 2022-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I paid my bill on the due date ( XX/XX/XXXX ) and noticed an increase. when I looked at my statement online, I noticed a charge for a shortage. when I called to enquire about it the first person told me I had a reevaluation of escrow, and it was short XXXX dollars. when I asked about how this happen as my loan was modified in XX/XX/XXXX. I was told it was reevaluated in XX/XX/XXXX. And my insurance had increased. My insurance was paid in XX/XX/XXXX, i was XXXX dollars short. After asking to speak to a XXXX, the discussion revolved around my escrow. I was told I basically had to have double the amount of a payment in escrow. I did in XXXX but was told I still had to pay XXXX. An escrow XXXX was placed on the line. He told me I hadn't been paying the full amount of escrow and I was short over for XXXX different time lengths, {$210.00} for XX/XX/XXXX to XX/XX/XXXX, {$320.00} for XX/XX/XXXX to XX/XX/XXXX, and {$210.00} for XX/XX/XXXX to XX/XX/XXXX. I was told after doing a home preservation package and making the required XXXX a month payment for XXXX months, my payment would be XXXX Dollars. I asked different representatives several times if any other charges were required and was told no I was " caught up '' with my new mortgage. I have made the payments in good faith on time since. As far as I can tell i am behind about XXXX dollars. I was told by the escrow expert that home preservation and his dept are different and they didn't get payments from them which is confusing to me. I thought it was the same lender. I was told that it was divided into XXXX monthly payments but this same thing could happen next years and result in more hidden payments so I will always be paying fees I wasn't informed of. during the loan process
Frequently Asked Questions
What is Complaint #5530137 about?
Complaint #5530137 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-05-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.