Credit card or prepaid card -- Unexpected or other fees -- Complaint #5529405
Complaint Overview
Complaint ID: 5529405
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: New York
ZIP Code: 11801
Date Received: 2022-05-02T12:00:00-05:00
Date Sent to Company: 2022-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a {$100.00} gift card not used in a sealed envelope from American Express, when I open the envelope and check the balance it only has {$76.00}. I complained to American Express and somebody made multiple transactions in XXXX California and they told me " We would like to inform you that the gift card is a non-disputable product as per the gift card terms and condition '' This is unacceptable, how can there be transactions when I just opened the envelope.
Frequently Asked Questions
What is Complaint #5529405 about?
Complaint #5529405 was filed against American Express Company regarding Credit card or prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2022-05-02T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.