Mortgage -- Trouble during payment process -- Complaint #5529097
Complaint Overview
Complaint ID: 5529097
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Idaho
ZIP Code: 83814
Date Received: 2022-05-02T12:00:00-05:00
Date Sent to Company: 2022-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Freedom Mortgage keeps charging me late fees even though they are receiving my payment within the contractual grace period. I am not the only one. I was in line at the post office and asked why my payment took from the XXXX of XX/XX/2022 to arrive until after the XXXX of the month, when payments to states further away are received by mail in 3 day with another company. The post office advised me that this is not true. Freedom Mortgage has done this to me several times, AFTER I advided tham that I do not want to be on their calls and advertising lists for them and their affiliates. I think these charges are fraudulent, should be investigated and collected for a class action lawsuit!!!
Frequently Asked Questions
What is Complaint #5529097 about?
Complaint #5529097 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-05-02T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.