Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5528793
Complaint Overview
Complaint ID: 5528793
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: Florida
ZIP Code: 33467
Date Received: 2022-05-02T12:00:00-05:00
Date Sent to Company: 2022-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Received a credit of XXXX dollars from a cancellation. I am trying to get this credit transferred from my credit card to my linked checking account at the same bank. Seem to be getting a run around. Told will have to send a form then after getting the form back will have to wait 30 days. The credit is not pending but already cleared. Just want it transferred over. When I pay them I transfer from the linked account. I think Wells Fargo just wants to hold the money interest free.
Frequently Asked Questions
What is Complaint #5528793 about?
Complaint #5528793 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-05-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.