Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5525068
Complaint Overview
Complaint ID: 5525068
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30228
Date Received: 2022-05-01T12:00:00-05:00
Date Sent to Company: 2022-05-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I placed an order ( ORDER # XXXX ) on XXXX using my Discover Credit card. Order was delivered completely damage due to Rain. I informed XXXX that order was delivered and left outdoor in the rain which damaged the item and requested returned. XXXX fully agreed to return item, however XXXX never scheduled a picked up as agreed. I attempted numerous time to reach out to XXXX to get that matter sorted still no luck. I contacted My Discover Credit Card company to dispute that order of {$500.00}. Discover refused to dispute the amount. Discover Never attempted to properly address my request to dispute the charge. I was instead questioned numerous question and profiled as a liar. I stated having documentation from XXXX with statement that they will refund my money within 3-5 business days. Still Discover is not willing to reserve the charge. XXXX approved refund however Discover Credit Card is not willing to process that refund. Discover is discriminating based on phone voice and accent. As soon they notice you don't have their ( that weird American accent ) they automatically service you the way they want. I was service by 2 white female with rude and savage attitude. Very rude and not even pleasant to talk to other than fight. they make up their own policy and change them at any time. all those TV ads and commercial are fake and wrongly done. I am sure cancelling all my discover services with this XXXX company. By the way this is not the first time I am dealing with this company. this time I believe they too far and I am reporting them.
Frequently Asked Questions
What is Complaint #5525068 about?
Complaint #5525068 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-05-01T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.