Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #5521590
Complaint Overview
Complaint ID: 5521590
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unexpected or other fees
State: Arizona
ZIP Code: 857XX
Date Received: 2022-04-30T12:00:00-05:00
Date Sent to Company: 2022-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PayPal was used by a buyer that was purchasing some items from me .items were shipped in good condition nothing broken on my end .but the person who received the items claims some where broken. Buyer is responsible for packing materials which he did not want to do he only paid for a box which was to late to purchase after I had gotten my own box to ship the items off.i send the items it's free but nothing more is free so anything extra will cost. money I didn't have buyer is responsible for all that. A dispute was placed on me due to items he claims wasn't the original items when clearly the site I posted them on has pictures showing the items and the condition they were in .I was told to send pictures to prove that there was nothing wrong with the items when I sent them off did so and PayPal told me the pictures were pretty much not going to help my case and that they were not going to go off that. But the buyer did the same and they refunded his money and all mines as well. The XXXX I had in my account PayPal took it for no reason .and now they say I still owe them {$36.00} and some change.i had to pay for the dispute fee when i was not the one who filed the dispute in the first place. I was told that only the dispute fee would be taken out {$15.00} for one and {$21.00} for the other. PayPal took all my {$160.00} and some .I was never told anything else about extra fee 's. I read threw some of the agreement and found nothing that states any extra fee 's being paid. I feel it's unfair that someone can get there money back and I get my items returned to me broken and now I can't do anything with them due to the Buyer 's Own fault. And now I have to pay.
Frequently Asked Questions
What is Complaint #5521590 about?
Complaint #5521590 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2022-04-30T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.