Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5521352
Complaint Overview
Complaint ID: 5521352
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: XXXXX
Date Received: 2022-04-30T12:00:00-05:00
Date Sent to Company: 2022-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Through an online ad on the XXXX social media, I was taken to a website ( XXXX XXXX XXXX/ ) that looked legit. I purchased a dress for {$320.00} US dollars on XX/XX/XXXX, but what was delivered to me was completely different and of very poor quality. I notified the merchant immediately and asked for a full refund, but they refused even after I returned the dress to them. I have disputed the charge with my bank, Chime, on XX/XX/XXXX and provided supporting documents. Claim ID # XXXX was opened, but the bank closed it in favor of the merchant without providing reasonable explanation.
Frequently Asked Questions
What is Complaint #5521352 about?
Complaint #5521352 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-04-30T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.