Debt collection -- Written notification about debt -- Complaint #5519866
Complaint Overview
Complaint ID: 5519866
Company: Onemain Finance Corporation
Product: Debt collection
Sub-Product: Other debt
Issue: Written notification about debt
Sub-Issue: Didn't receive notice of right to dispute
State: California
ZIP Code: XXXXX
Date Received: 2022-04-29T12:00:00-05:00
Date Sent to Company: 2022-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have been getting the runaround from One Main Financial no matter how many times I call, including 3 calls today last week in one day. I get a different answer each time I call. I've called at least a dozen times and each time I get a different answer and no solution. They assigned me to a branch and when I called the branch, XXXX was very abusive and told me he was going to hang up! As of last week, I've tried to get a payoff amount and get the run around with that. They charge me 36 % interest. The new loan is going to save me 11 % interest and will not have to have a lien on my car! On XX/XX/XXXX their website indicated I have until the XX/XX/XXXX to pay it off, on XX/XX/XXXX, XXXX tells me I have one day to pay it off! Please forward this complaint to the CEO XXXX XXXX. So, he knows how dysfunctional One Main Financial Customer service is! The payoff balance today is more than I borrowed last year, XX/XX/XXXX and is {$10000.00}. I have repeatedly contacted OneMain Financial to provide the payoff amount by XX/XX/XXXX and the initial documents that the branch did not provide! I have called them ; emailed them, complained to the executives and the XXXX. The only thing they indicate at their website is that I qualify for another loan. Of course, they are strictly gold-diggers, they charge 36 % interest and still demand a lien on my car! They are costing me 36 % more for my loan! My credit rating was ruined with XXXX XXXX XXXX. I then found out who the liberal banks were, XXXX and XXXX Banks and now OneMain Financial! However, my score then was XXXX but one-time XXXX In California don't pay me or my son, everything went haywire. I must get the initial documents, the payoff amount and to stop ignoring me. We're severely XXXX seniors ; thus, now a days, liberals don't have qualms about discriminating and victimizing seniors due to our XXXX, ancestry and age!
Frequently Asked Questions
What is Complaint #5519866 about?
Complaint #5519866 was filed against Onemain Finance Corporation regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2022-04-29T12:00:00-05:00.
How did Onemain Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Onemain Finance Corporation?
Yes, visit the Onemain Finance Corporation company profile at readthecomplaint.com/company/onemain-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.