Vehicle loan or lease -- Struggling to pay your loan -- Complaint #5519688
Complaint Overview
Complaint ID: 5519688
Company: Fulton Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Lender trying to repossess or disable the vehicle
State: Pennsylvania
ZIP Code: 19027
Date Received: 2022-04-29T12:00:00-05:00
Date Sent to Company: 2022-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a payment at the Fulton bank XXXX branch XX/XX/2022. My car was repossessed the next week. When I called to inquire why my car was repossessed, I spoke with XXXX XXXX, I was told that I did not make a payment that day. I retrieved my receipt from the transaction and went back to the branch. The teller acknowledged that yes I made a payment and she was not sure why it did not post to my account. I later spoke with XXXX XXXX the next day. I was told that my payment was found and it was mistakenly posted to someone elses account. XXXX also informed me that despite this, the car would not be returned unless I paid the full balances owed on the vehicle, over {$48000.00}. I asked to speak to a supervisor. I was later called by XXXX XXXX, who said his position in the company was Vice President. Speaking with him, I was told that yes, my payment was mismanaged, but he reiterated that despite the mistake by the branch it was his decision to repossess the car and it is his decision not to return the car unless it is fully paid off. I requested that my account be reviewed for further mishandled payments by employees which I felt may have led to the repossession. I was told that it would not matter because the decision was made and he was not changing his mind. I decided to file this complaint as I have gotten nowhere with Fulton Bank, I also have filed a complaint with the company. I was informed that my car would be sold on XX/XX/2022 unless I pay the balance. I read a statement on the CFPB website that stated that this practice of repossessing cars after mismanagement of a payment was illegal and felt as though I should report these actions to the CFPB.
Frequently Asked Questions
What is Complaint #5519688 about?
Complaint #5519688 was filed against Fulton Financial Corporation regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2022-04-29T12:00:00-05:00.
How did Fulton Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Fulton Financial Corporation?
Yes, visit the Fulton Financial Corporation company profile at readthecomplaint.com/company/fulton-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.