Checking or savings account -- Managing an account -- Complaint #5518847
Complaint Overview
Complaint ID: 5518847
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Georgia
ZIP Code: 30097
Date Received: 2022-04-29T12:00:00-05:00
Date Sent to Company: 2022-04-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have tried to use my debit card at a store to find out that my card was declined. I thought that it was strange since I had plenty of money in my account. I discovered on my online banking with Wells Fargo that someone had set up a Bill Pay on my account to a XXXX XXXX XXXX account and made two transaction of {$900.00} and {$900.00} consecutively on XX/XX/2022. ( Noted that I am not associated with XXXX XXXX XXXXXXXX in any form ). I'm assuming that someone ( fraud ) has gotten information online of my online account from a malware of some sort or from the pattern of debit card shimming that has been going on and made that transaction themselves. I have called customer service fraud department for Wells Fargo but eventually weeks later, I have received a letter that they decided to deny my claim and concluded that I that I gave that information to someone I knew or I made that transaction myself. I have not given any information to anyone I know my bank account for any reason. It would be foolish of me to do that even for anyone that I trust. I have been with Wells Fargo for many years ( even when they were called XXXX ). I have never had an incident like this before. It has been very frustrating to me in why they would think logically that I would clear out my whole bank account and be in the negative on purpose. I have feel that Wells Fargo did not try to see my point of view of how this situation could happen but being unable to contact the investigator is very frustrating for me because I felt as though that Wells Fargo would try to use any excuse to prevent me from getting my money back. I feel very wronged by Wells Fargo and that they were not willing to help me from a loyal customer from many years. I have submitted a police report regarding this situation so that it is legitimate and that I am not faking these unauthorized transactions. I am using this as an accountability that those transactions were not done by me or anyone that I know of. Thank you for your time.
Frequently Asked Questions
What is Complaint #5518847 about?
Complaint #5518847 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-04-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.