Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5512719
Complaint Overview
Complaint ID: 5512719
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 33410
Date Received: 2022-04-28T12:00:00-05:00
Date Sent to Company: 2022-04-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX and I made a report before ( refer to report number XXXX ). After I made that report, I received a phone call from Wells Fargo representative told me that their fraud department will handle this case and they will close my complaint from the CFPB. They gave me a phone number in order to check the status of my case and I checked the status of my case weekly. Once per week I called with different agents to check the progress and the answer is always its still in progress and I need to wait. Every week I call and I do understand that its take time because its international wire transfer. On XX/XX/XXXX I checked my mailbox and I got a letter from the claim assistance center ( dated on XX/XX/XXXX ) mentioned that my case is closed because the recepient banks refused to return my money. I was so shock and worried so I called the fraud department again and the agent who answered my call said not to worried because its still in progress and I could ignored the letter. I was so worried and he assured me that my complaint is still open and I could ignore the letter. Today, XX/XX/XXXX I called and they told me the last update was on the XXXX and they kept transfering me 4 times and finally the claim department told me that they sent me a letter to inform me that my case is closed as per XX/XX/XXXX! She told me that since I authorized the transfer that they couldnt help me to get my money back. But if you think, i lf i dont authorized the transfer, that means Im not scammed and there is no reason for me to make this fraud report, dont you think so? I admitted I made the mistakes because I got scammed and I reported to you to seek for your help. But when you told me there is nothing you can do because i authorized the transfer is not make sense, i am a victim ( a fraud victim ) since i authorized the transfer. She even told me that i should confirm the amount before I authorized the transfer. I think she needs to learn the meaning of being a victim fraud. I did check the amount, not only when i did the wire transfer but even when i did XXXX I checked the amount, but the problem is not that I didnt check the amount. The problem is i was scammed therefore I made those transaction. I am writing this report again because i am soooooo desperate, please help me, help me and let me know what should i do in order to get my money back. Please please please help me. I am willing to send all of the photos proof that I got scammed if you need it. Please kindly review my report and please kindly help me!
Frequently Asked Questions
What is Complaint #5512719 about?
Complaint #5512719 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-04-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.