Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #5508811

Complaint Overview

Complaint ID: 5508811

Company: Transunion Intermediate Holdings, INC.

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem

Sub-Issue: Their investigation did not fix an error on your report

State: Massachusetts

ZIP Code: XXXXX

Date Received: 2022-04-27T12:00:00-05:00

Date Sent to Company: 2022-04-27T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I am a victim of Identity theft. credit card accounts have been opened in my name, using my social security with XXXX XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX. I received letters from XXXX XXXX validating the accounts were opened by another person using the social security that I did not authorize. I requested a credit block with the TransUnion union. I sent TransUnion all the documentation required to block the accounts that are not mine and were opened by another person/s using my social security via certified mail. After speaking with XXXX, XXXX, and XXXX XXXX I was informed that was not done that I may submit further documents although they were unable to tell me what documents and why my block was not done or valid. The letter I received was dated XX/XX/22. The letter states the block was not granted due to either an error, more documents are needed, or that I received the items. I repeated and requested documentation to this conclusion and neither of them could provide me the answer as they are " not allowed to do per Transunion ''. XXXX and XXXX also informed me a credit freeze is the same thing as a block. which is not correct I informed them.

Frequently Asked Questions

What is Complaint #5508811 about?

Complaint #5508811 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-04-27T12:00:00-05:00.

How did Transunion Intermediate Holdings, INC. respond to this complaint?

The company responded with: "Closed with non-monetary relief". The response was timely.

What is the risk level of this complaint?

See the risk assessment section for details on this complaint's risk profile.

How do I file a similar complaint?

You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.

Can I see other complaints against Transunion Intermediate Holdings, INC.?

Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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