Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5506540
Complaint Overview
Complaint ID: 5506540
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Confusing or misleading advertising about the credit card
State: Texas
ZIP Code: 752XX
Date Received: 2022-04-27T12:00:00-05:00
Date Sent to Company: 2022-04-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Opened a credit card in XXXX is XXXX with Wells Fargo with a banker. They said the stated to call back to increase my credit limit. I then contacted Wells Fargo in XX/XX/XXXX, they said in order to increase my credit limit and intro offer, I needed to close my other credit cards to increase my credit line. I closed my other cards and for over a month couldnt use the card as intended with the advertised offer of 0 % for 18 months. I escalated to their executive team and have been given the run around and no clear understanding of why they allowed their bankers to give me misinformation.
Frequently Asked Questions
What is Complaint #5506540 about?
Complaint #5506540 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-04-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.