Credit card or prepaid card -- Fees or interest -- Complaint #5496861
Complaint Overview
Complaint ID: 5496861
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Texas
ZIP Code: 78221
Date Received: 2022-04-25T12:00:00-05:00
Date Sent to Company: 2022-04-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For almost 1 year I have been charged with interest on a credit card that I paid the balance on. I paid the statement balance due on XX/XX/21 and a few days later, was charged an interest fee. I was told that the interest had not yet been added to the bill. Since I was under the impression I had paid the balance in full, I started getting late fee charges added to the account. Again, I paid the new balance of interest charges and the late fees on XX/XX/21. Yet again, I thought I was current on the payment, and again was charged interest fees after making the total payment. After dealing with this issue again, I paid another fee and asked the representative to close my account, and she assured me that once I made this last payment on interest fees and late payments that I would be done with the payment. Now, my account is closed and they are once again trying to collect payments on interest charges that were charged after the representative assured me that it was taken care of. I was told that now that my account is closed, nothing can be corrected. I just have to pay the {$14.00}. XXXX which is not a lot of money ; however, I've been charged for these interest fees for no reason and I keep having to make payments on a card that I paid the balance on almost a year ago. I have several credit cards and I've never had an issue like this whenever I've paid off those accounts. This isn't fair and I don't think it is right for Victoria Secret to continuously charge me for a card that I've already paid in full and closed the account.
Frequently Asked Questions
What is Complaint #5496861 about?
Complaint #5496861 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-04-25T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.