Mortgage -- Trouble during payment process -- Complaint #5496721
Complaint Overview
Complaint ID: 5496721
Company: Fay Servicing, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
ZIP Code: XXXXX
Date Received: 2022-04-25T12:00:00-05:00
Date Sent to Company: 2022-04-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My problems are with the servicing company : A ) They never respond to my e mails B ) I can not log in to their portal to see my account activity and they don't help me C ) They hold in Escrow a high sum D ) they collect from me funds to cover Property taxes and Home insurance, but they never report to me what and when they made any payment and I may double pay E ) I tried calling them, it is an international call and I have to wait very long until a human voice actually answers, but they cant answer my questions anyway and nobody follows up to get my problems solved.
Frequently Asked Questions
What is Complaint #5496721 about?
Complaint #5496721 was filed against Fay Servicing, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-04-25T12:00:00-05:00.
How did Fay Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fay Servicing, LLC?
Yes, visit the Fay Servicing, LLC company profile at readthecomplaint.com/company/fay-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.