Checking or savings account -- Opening an account -- Complaint #5494890
Complaint Overview
Complaint ID: 5494890
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: California
ZIP Code: 92677
Date Received: 2022-04-25T12:00:00-05:00
Date Sent to Company: 2022-04-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Tried to open account with wells fargo online. Completed the process and got an email that due to fraud they believed they are closing the account. BUT they took the money out of the linked chase account. The chase account was deducted {$500.00}. Wells fargo shows {$0.00} balance. 3 hours of calls and still no money back from wells fargo, no one knows the right department and I am now ~1 week without my {$500.00}. If they dont want my account fine but dont take the money to fund the new account then decline it and fail to return the money.
Frequently Asked Questions
What is Complaint #5494890 about?
Complaint #5494890 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-04-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.