Credit card or prepaid card -- Closing your account -- Complaint #5491142
Complaint Overview
Complaint ID: 5491142
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Texas
ZIP Code: 756XX
Date Received: 2022-04-24T12:00:00-05:00
Date Sent to Company: 2022-04-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The credit card company billed extra charges that were not on the on the contract, a bill was made every month a year after the last date of the regular repayment cycle. The credit card company continues to send bills for a amount over the original credit amount that was agree and paid in the original contract time frame. A second closing date closed the account without notification after speaking to them about missing money. It is suspected to be fraudulent activity. My card balance is missing at lease {$80.00}
Frequently Asked Questions
What is Complaint #5491142 about?
Complaint #5491142 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-04-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.