Checking or savings account -- Managing an account -- Complaint #5489480
Complaint Overview
Complaint ID: 5489480
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 93535
Date Received: 2022-04-24T12:00:00-05:00
Date Sent to Company: 2022-04-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
1. On XX/XX/XXXX i made a purchase of {$950.00} with my wells fargo checking account but received the wrong item so i sent it back but the merchant wouldn't credit me so i filled a dispute on XX/XX/XXXX and submitted everything they needed, Proof of delivery, Tracking information, invoice. But on XX/XX/XXXX they initiated a reversal and wont let me appeal it because its time frame to do so has expired, they lagged when doing this investigation on purpose so they could use that excuse 2.on XX/XX/XXXX i made a purchase of {$1800.00} but received my order damaged, the merchant just wouldnt respond so i sent back the package using the shipping info provided on the initial shipment, still the merchant wouldnt respond regarding the pending credit so i filled a dispute with wells fargo on XX/XX/XXXX and submitted the tracking info, proof of delivery, and photos of damage. the claim credit was just posted as a reversal on XX/XX/XXXX and again well fargo says they cant appeal because of the window provided by them thus again shutting down any attempt to reclaim my lost funds
Frequently Asked Questions
What is Complaint #5489480 about?
Complaint #5489480 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-04-24T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.