Student loan -- Dealing with your lender or servicer -- Complaint #5487363
Complaint Overview
Complaint ID: 5487363
Company: Debteaze
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Illinois
ZIP Code: 610XX
Date Received: 2022-04-23T12:00:00-05:00
Date Sent to Company: 2022-07-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a call explaining that I was eligible for a public service forgiveness for my student loan. I returned the call to speak with a XXXX XXXX that worked for Debteaze ( www.debteaze.com ). After using deceitful and manipulative tactics, he was able to obtain my social security number, credit card number and and other critical information. He explained that after 9 consecutive payments, my student loan payments would drop to 0. I have formally written and called to explain I do not want the services and do not approve of any charges or information sharing. Please contact me at your earliest convenience. Thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #5487363 about?
Complaint #5487363 was filed against Debteaze regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-04-23T12:00:00-05:00.
How did Debteaze respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Debteaze?
Yes, visit the Debteaze company profile at readthecomplaint.com/company/debteaze to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.