Mortgage -- Trouble during payment process -- Complaint #5481277
Complaint Overview
Complaint ID: 5481277
Company: Standard Mortgage Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 78702
Date Received: 2022-04-21T12:00:00-05:00
Date Sent to Company: 2022-04-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1 ) the company gave me no notification that they were the new owner of my loan. 2 ) the company support phone line and email will not answer 3 ) they have no option to go paperless 4 ) I signed up for auto draft on the XXXX of each month, but they will not draft. I have to call and leave voicemails on the support line each day for 5 days after my draft until it is drafted. 5 ) they do not allow me to make one time, lump sum payments towards my principal
Frequently Asked Questions
What is Complaint #5481277 about?
Complaint #5481277 was filed against Standard Mortgage Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-04-21T12:00:00-05:00.
How did Standard Mortgage Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Standard Mortgage Corporation?
Yes, visit the Standard Mortgage Corporation company profile at readthecomplaint.com/company/standard-mortgage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.