Mortgage -- Closing on a mortgage -- Complaint #5479639
Complaint Overview
Complaint ID: 5479639
Company: Lennar Financial Services, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Closing on a mortgage
State: Florida
ZIP Code: 33033
Date Received: 2022-04-21T12:00:00-05:00
Date Sent to Company: 2022-04-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I'm suppose to close on a pre-construction home some time in XXXX. I signed the contract disclosures on XX/XX/2022 and on XX/XX/2022 I asked my loan officer if I can lock in my interest rate at which time it was 3 %. I was told by the loan officer that I wasn't able to lock in yet, but when I went back to read the Interest Rate Disclosure I noticed that there's no time frame to lock in my rate and on the contrary it states that any time I'm ready I'm suppose to advise my lender when I would like to lock my rate. I was denied that opportunity with no explanation or options given and I feel that the Interest Rate Disclosure has been breached, it contradicts our agreement and breaks it. I tried to explain the situation to my loan officer but was told that there's nothing they can do and I would have to accept todays higher rate. Furthermore, I requested to speak with a supervisor to see if they were able to help in this matter, I was told I would receive a call but haven't heard anything yet.
Frequently Asked Questions
What is Complaint #5479639 about?
Complaint #5479639 was filed against Lennar Financial Services, LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-04-21T12:00:00-05:00.
How did Lennar Financial Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Lennar Financial Services, LLC?
Yes, visit the Lennar Financial Services, LLC company profile at readthecomplaint.com/company/lennar-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.